RobotWorx * 370 W. Fairground St. * Marion, OH 43302
740-251-4327 * Fax 740-383-3939
(Effective Date: 01/01/2010)
Limited Warranty Coverage:
Subject to the limitations provided below, robotic arms and controllers are warranted against defects in materials and workmanship, under normal use, from the date of shipment through the period identified in the purchase quote. If warranty period is not specified then the deliverable is "as is" and no warranty is provided.
Where a warranty is provided, RobotWorx' liability for such warranty is limited to: 100% of the parts necessary to repair the covered defect. Technical support by telephone, e-mail, fax or other means of correspondence during the warranty period for issues covered by warranty is provided at no charge for covered defects.
If travel to a location (other than RobotWorx facility) is required to address an issue determined to be covered by warranty, parts will be covered but all labor and travel expenses will be billed. Travel will be billed at expenses plus $115.00 per hour for work time and $65.00 per hour travel.
Determination of warranty coverage is the responsibility of RobotWorx and cannot be assigned or delegated to any other party. The following are specifically not covered by warranty:(1) failure due to abuse and neglect and/or improper operating environment (including, but not limited to, improper power supply, temperature, humidity, and environmental conditions); (2) down time and related costs due to failure; (3) items such as batteries, teach pendants, touch screens, HMI/Panel Views, and consumables; and (4) software.
RobotWorx shall have sole authority to determine type and means of repair in the event of a warranty claim. RobotWorx shall have the right to require the return of the defective material to RobotWorx, transportation prepaid, to establish the claim. RobotWorx shall in no event be held liable for repairs or alterations made without RobotWorx' written consent or approval. RobotWorx shall not be held responsible for repairs made by others. If unauthorized service is performed, the warranty provided herein shall be void. This warranty is void if the equipment is altered, improperly operated, improperly maintained or payments are not made according to the agreement.
Any additional software requirements, options, or re-licensing of operating software is the responsibility of the end user. RobotWorx does not warrant or guarantee the performance or functionality of any software, or that Customer is acquiring the legal right to use any software embedded within, or provided in connection with, reconditioned robots. Any software provided to customer is provided "as is" without warranty of any kind, either express or implied, and RobotWorx specifically disclaims any warranty of merchantability, fitness for a particular purpose, satisfactory quality, lack of viruses, title, quiet enjoyment, and/or non-infringement with respect to any software. Customer acknowledges and agrees that use of any software provided to customer is at customer's own risk, and may require the purchase of license, support or other rights from the manufacturer. RobotWorx shall have no liability for payment of any such amounts, or otherwise arising from the use of the software by customer. Customer agrees to indemnify and defend RobotWorx from and against any liability arising from customer's use of software in connection with products sold to customer hereunder.
Except for the warranties expressly provided herein, all other guarantees, warranties, conditions or representations, either expressed or implied, whether arising under statute, common law, and commercial usage or otherwise, including implied warranties of merchantability and fitness for a particular purpose, are excluded and hereby specifically disclaimed. RobotWorx has made no express warranties except as provided herein, and no oral or written information or advice given by RobotWorx its agents or employees shall create a warranty of any kind or in any way increase the scope of the limited warranty provided herein.
Under no circumstances whatsoever shall RobotWorx be liable to any person, firm, corporation or other entity for any special, punitive, indirect, or consequential damages, whether for breach of contract, negligence, misrepresentation, or otherwise, and whether resulting in lost profits, loss of interest in money borrowed or invested, impairment of goods, business interruption, work stoppage, or otherwise, in any way arising out of any transaction to which these standard terms apply. RobotWorx' maximum liability for any claim arising hereunder or relating to the products sold to customer hereunder (whether for breach of warranty or otherwise) shall be limited to the obligation to repair the non-conforming product.
Customer agrees that this sale is completely made in the State of Ohio in that the laws of the State of Ohio shall apply concerning any controversy or claim regarding the equipment. Customer agrees to indemnify and hold harmless RobotWorx from all claims, damages, liabilities, attorney's fees, and expenses arising from the ownership or use of the equipment